Today and every day, we are committed to maintaining the highest standards of cleanliness in the industry. Now more than ever, our customers and employees deserve to know we stand behind that commitment with the Complete Clean Pledge. We pledge to go above and beyond our already rigorous cleaning protocols, including strict sanitizing procedures to protect the health and safety of all.
Below are details on our modified services and the steps we are taking company-wide to protect customers and employees while remaining available to those who need us during this challenging time.
As part of the Complete Clean Pledge, we have expanded our already rigorous cleaning protocols following guidance from leading health authorities and in partnership with the travel industry. While we’ve always had a very formal training process in place that instructs all employees on the proper cleaning of a vehicle, employees are now being trained to implement new and more comprehensive mandates that include enhanced cleaning guidance for vehicles, shuttles and branch locations, as well as social distancing practices.
Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical.
Each of our vehicles is thoroughly cleaned between every rental and backed with the Complete Clean Pledge. This includes washing, vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points including:
1. Key / key fob
2. Steering wheel
3. Steering column
4. Seat belts
5. Center console
6. Door interiors
7. Door pockets
8. Exterior door handles
9. Seat pockets / seat surfaces
10. Areas between seats & consoles
11. Areas between seats & doorjambs
12. Cupholders / compartments
13. Instrument panel
14. Accessory panel / touchscreen
15. Rearview mirror / side mirrors
16. Visors / visor mirrors
17. Dashboard / vents
18. Gear stick / gear shift
19. Trunk release
20. Among any other high-touch areas
We also have measures in place to immediately isolate and quarantine any vehicle if needed.
Social distancing protocols are implemented as passengers board, ride and depart from our shuttle buses. We are limiting the number of passengers on each bus, encouraging a one-way flow as passengers board and ensuring that passengers from different parties keep appropriate social distancing from others.
High-touch areas of our shuttles are cleaned and sanitized using a disinfectant frequently between trips. This includes baggage racks, door handles, and seat backs. All surfaces are thoroughly cleaned and sanitized with a disinfectant at least once per day.
The Complete Clean Pledge extends to our locations, as well. We have also introduced updated process and safety procedures for our rental locations. Our employees working in branch locations are following best practices recommended by leading health authorities. This includes frequently sanitizing touchable surfaces with disinfectant throughout the day. These include counter tops, phones, tablet devices, payment devices, door handles, among other high-touch areas.
The cleaning guidance set forth in the Complete Clean Pledge is also aligned with the U.S Travel Association’s (USTA) "Travel in the New Normal" guidance.
While we have limited our open physical locations as much as possible, some staff must be available on site to assist in the actual transfer of vehicles.
Enterprise is committed to providing a safe work environment during this challenging time and continues to monitor the situation, implementing additional safety measures as needed.
In addition to our branch employees, we also have remote customer service staff working to answer your questions and help you arrange or change reservations.
The employees working in branch locations are following the best practices recommended by the various health authorities to help protect and reduce risk during this Coronavirus outbreak.
These practices include:
Additionally, all employees have been made aware that if they ever feel uncomfortable with working in a physical location, they are under absolutely no obligation to work.
To help protect both customers and employees, we have modified our service offerings. This includes the addition of curbside rentals at our locations to help promote social distancing by getting you quickly on your way while avoiding foot traffic in our locations.
Whether you are picking your vehicle up curbside, or if we deliver it to you at your workplace, body shop or home, we maintain proper distance throughout the process.
While we look forward to continuing to serve you during this time, we recognize some travel plans may change. We have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. Customers who have booked a rental through a third-party are encouraged to contact that party directly to understand their policy.